The driving style of an automated vehicle (AV) needs to be comfortable to encourage the broad acceptance and use of this newly emerging transport mode. However, current research provides limited knowledge about what influences comfort, how this concept is described, and how it is measured. This knowledge is especially lacking when comfort is linked to the AV's driving styles. This paper presents results from an online workshop with nine experts, all with hands-on experience of AVs and a long track record of research in this context. Using online tools, experts were invited to introduce concepts they considered relevant to comfort/discomfort in currently available modes of transport which offer a ride (taxi/bus/train) to users and compare these to the concepts used to define comfort and discomfort in AVs. Results showed that a wide range of terms were used to describe user comfort and discomfort for both modes. Although all terms used for existing vehicles were found to apply to AVs, additional terms were proposed for determining comfort/discomfort of AVs. For example, to enhance comfort in AVs, designers should consider good communication channels, as well as ensuring that the AV's capabilities match users’ expectations. Results also revealed that more terms were used, overall, to define discomfort, and that a comfortable ride in AVs is not just about mitigating discomfort. New concepts specific to AVs were also revealed when considering what increases their discomfort, such as whether riders’ safety and privacy are affected, or if they feel in control. Experts’ input from the workshop was used to enhance and expand a simple conceptual framework, explaining how AV driving styles, as well as other, non-driving-related factors, affect user comfort. It is hoped that this framework provides a more comprehensive list of the concepts affecting user comfort, also allowing more accurate measurement of the concept. As well as allowing for a more accurate comparison between empirical studies measuring comfort in AVs, this study will facilitate the design of more comfortable and acceptable automated driving for future vehicles.

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User comfort in higher-level Automated Vehicles (AVs, SAE Level 4+) is crucial for public acceptance. AV driving styles, characterised by vehicle kinematic and proxemic factors, affect user comfort, with “human-like” driving styles expected to provide natural feelings. We investigated a) how the kinematic and proxemic factors of an AV's driving style affect users' evaluation of comfort and naturalness, and b) how the similarities between automated and users' manual driving styles affect user evaluation. Using a motion-based driving simulator, participants experienced three Level 4 automated driving styles: two human-like (defensive, aggressive) and one machine-like. They also manually drove the same route. Participants rated their comfort and naturalness of each automated controller, across twenty-four varied UK road sections. We calculated maximum absolute values of the kinematic and proxemic factors affecting the AV's driving styles in longitudinal, lateral, and vertical directions, for each road section, to characterise the automated driving styles. The Euclidean distance between AV and manual driving styles, in terms of kinematic and proxemic factors, was calculated to characterise the human-like driving style of the AV. We used mixed-effects models to examine a) the effect of AV's kinematic and proxemic factors on the evaluation of comfort and naturalness, and b) how similarities between manual and automated driving styles affected the evaluation. Results showed significant effects of lateral and rotational kinematic factors on comfort and naturalness, with longitudinal kinematic factors having a less prominent effect. Similarities in vehicle metrics, such as speed, longitudinal jerk, lateral offset, and yaw, between manual and automated driving styles, enhanced user comfort and naturalness. This research facilitates an understanding of how control features of AVs affect user experience, contributing to the design of user-centred controllers and better acceptance of higher-level AVs.

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As the introduction of automated vehicles (AVs) into road traffic accelerates, establishing user acceptance is increasingly crucial. User comfort, largely influenced by the AVs' driving styles, is one of the essential factors influencing acceptance. This video submission provides a methodological overview of a qualitative interview study, which used a Wizard-of-Oz method to investigate participants' comfort levels during automated driving on real roads. By understanding the specific comfort experiences of both older and younger users, we can inform the design process for AVs, thereby enhancing user experience and facilitating broader acceptance of technology across a more diverse and inclusive demographic spectrum.

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This Deliverable starts with a short overview of the design principles and guidelines developed for current Human Machine Interfaces (HMIs), which are predominantly developed for manually driven vehicles, or those with a number of Advanced Driver Assistance Systems (ADAS), at SAE Levels 0 and 1 (SAE, 2018). It then provides an overview of how the addition of more capable systems, and the move to higher levels of vehicle automation, is changing the role the human inside an Automated Vehicle (AV), and the ways in which future automated vehicles at higher levels of automation (SAE level 4 and 5) must communicate with other road users, in the absence of an “in charge” human driver.

It is argued that such changes in the role of the driver, and more transfer of control to the AV and its different functionalities, means that there will be more emphasis on the roles and responsibilities of HMIs for future AVs. In parallel, the multifaceted nature of these HMI, presented from different locations, both in and outside the vehicles, using a variety of modalities, and engaging drivers in a two-way interaction, means that a new set of design guidelines are required, to ensure that the humans interacting with AVs (inside and outside the vehicle) are not distracted and overloaded, that they remain situation aware and understand the capabilities and limitations of the system, having the right mental model of system capabilities and their responsibilities, as responsible road users, at all times

Following a summary of suggested frameworks and design principles which highlight the significant change needed for new AV HMIs, an overview of results from studies investigating human interaction with internal (or iHMIs), and external (or eHMIs), is provided, with examples of new and innovative methods of communication between humans and their vehicles.

The Deliverable then provides a summary of the innovative approaches that will be tackled by the ESRs of the project, which focus on factors such as use of AI and AR for future design of more intuitive and transparent HMI, studying how HMI can support the long term interaction of humans with AVs, and the use of neuroergonomic methods for developing safer HMIs. The Deliverable concludes by summarising how each ESR’s project contributes to the development of HMIs for future AVs.@en

The progress in technology development over the past decades, both with respect to software and hardware, offers the vision of automated vehicles as means of achieving zero fatalities in traffic. However, the promises of this new technology – an increase in road safety, traffic efficiency, and user comfort – can only be realized if this technology is smoothly introduced into the existing traffic system with all its complexities, constraints, and requirements. SHAPE- IT will contribute to this major undertaking by addressing research questions relevant for the development and introduction of automated vehicles in urban traffic scenarios. Previous research has pointed out several research areas that need more attention for a successful implementation and deployment of human-centred vehicle automation in urban environments.

In SHAPE-IT, for example, a better understanding of human behaviour and the underlying psychological mechanisms will lead to improved models of human behaviour that can help to predict the effects of automated systems on human behaviour already during system development. Such models can also be integrated into the algorithms of automated vehicles, enabling them to better understand the human interaction partners’ behaviours.

Further, the development of vehicle automation is much about technology (software and hardware), but the users will be humans and they will interact with humans both inside and outside of the vehicle. To be successful in the development of automated vehicles functionalities, research must be performed on a variety of aspects. Actually, a highly interdisciplinary team of researchers, bringing together expertise and background from various scientific fields related to traffic safety, human factors, human-machine interaction design and evaluation, automation, computational modelling, and artificial intelligence, is likely needed to consider the human-technology aspects of vehicle automation.

Accordingly, SHAPE-IT has recruited fifteen PhD candidates (Early Stage Researchers – ESRs), that work together to facilitate this integration of automated vehicles into complex urban traffic by performing research to support the development of transparent, cooperative, accepted, trustworthy, and safe automated vehicles. With their (and their supervisors’) different scientific background, the candidates bring different theoretical concepts and methodological approaches to the project. This interdisciplinarity of the project team offers the unique possibility for each PhD candidate to address research questions from a broad perspective – including theories and methodological approaches of other interrelated disciplines. This is the main reason why SHAPE-IT has been funded by the European Commission’s Marie Skłodowska-Curie Innovative Training Network (ITN) program that is aimed to train early state researchers in multidisciplinary aspects of research including transferable skills. With the unique scope of SHAPE-IT, including the human-vehicle perspective, considering different road-users (inside and outside of the vehicle), addressing for example trust, transparency, and safety, and including a wide range of methodological approaches, the project members can substantially contribute to the development and deployment of safe and appreciated vehicle automation in the cities of the future.

To achieve the goal of interdisciplinary research, it is necessary to provide the individual PhD candidate with a starting point, especially on the different and diverse methodological approaches of the different disciplines. The empirical, user-centred approach for the development and evaluation of innovative automated vehicle concepts is central to SHAPE- IT. This deliverable (D1.1 “Methodological Framework for Modelling and Empirical Approaches”) provides this starting point. That is, this document provides a broad overview of approaches and methodologies used and developed by the SHAPE-IT ESRs during their research. The SHAPE-IT PhD candidates, as well as other researchers and developers outside of SHAPE-IT, can use this document when searching for appropriate methodological approaches, or simply get a brief overview of research methodologies often employed in automated vehicle research.

The first chapter of the deliverable shortly describes the major methodological approaches to collect data relevant for investigating road user behaviour. Each subchapter describes one approach, ranging from naturalistic driving studies to controlled experiments in driving simulators, with the goal to provide the unfamiliar reader with a broad overview of the approach, including its scope, the type of data collected, and its limitations. Each subchapter ends with recommendations for further reading – literature that provide much more detail and examples.

The second chapter explains four different highly relevant tools for data collection, such as interviews, questionnaires, physiological measures, and as other current tools (the Wizard of Oz paradigm and Augmented and Virtual Reality). As in the first chapter this chapter provides the reader with information about advantages and disadvantages of the different tools and with proposed further readings.

The third chapter deals with computational models of human/agent interaction and presents in four subchapters different modelling approaches, ranging from models based on psychological mechanisms, rule-based and artificial intelligence models to simulation models of traffic interaction.

The fourth chapter is devoted to Requirements Engineering and the challenge of communicating knowledge (e.g., human factors) to developers of automated vehicles. When forming the SHAPE-IT proposal it was identified that there is a lack of communication of human factors knowledge about the highly technical development of automated vehicles. This is why it is highly important that the SHAPE-IT ESRs get training in requirement engineering. Regardless of the ESRs working in academia or industry after their studies it is important to learn how to communicate and disseminate the findings to engineers.

The deliverable ends with the chapter “Method Champions”. Here the expertise and association of the different PhD candidates with the different topics are made explicit to facilitate and encourage networking between PhDs with special expertise and those seeking support, especially with regards to methodological questions.@en

Aviation systems are characterized by the synergic interaction between their components from different technological domains. These interactions enable the system to achieve more functionalities than the sum of the functionalities of its components considered independently. Recently, Model-Based Systems Engineering (MBSE) is an interdisciplinary approach for handling complexity during product development. However, the generic methodology guides the engineers toward a specific model-based system design is lacking. Besides, it still calls for efforts on investing in a specific case study. To overcomes the gaps, this paper proposes a generic model-based system engineering methodology to conduct the mission and system-specific design for aviation systems development.

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