This paper gives an overview of the relevance of the comfort concept, its definitions, boundary conditions, and stakeholders. Current comfort theories are presented and reflected on, both in their applicability and testing methodology. Questionnaires commonly used to study comfort and discomfort are also reviewed. An example of a comfort lab is introduced in its functionality and tools, which can be useful as a benchmark for others studying comfort.

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The purpose of this study is to research if a headrest benefits the comfort of the passenger and lowers muscle activity in the neck when sitting in a reclined (slouched)posture while watching in flight entertainment (IFE)in an aircraft business class seat. No significant differences in muscle activity in the musculus sternocleidomastoid and musculus trapezius pars descendant were found between the conditions with headrest and without headrest. A significant difference in expected comfort rating was found. Subjects indicated they expect to experience more comfort with a headrest when watching IFE for a duration of two movies during a long-haul flight. This study also found a significant difference in posture. In the condition without headrest the head was more upright compared to the condition with headrest. The lack of significant difference in muscle activity and the significant difference in posture may indicate that humans tend to look for a head position that is neutral, in the sense of minimal muscle effort. This study shows that the use of a headrest may benefit the comfort experience of the passenger during flight. However, further research is necessary on the design of the headrest and the long-term effects of head support on comfort, discomfort, muscle activity and fatigue for watching IFE in a slouched posture.

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This research aims to study the effect of seat and/or backrest rotation on comfort and quality of conversation. Different sitting arrangements were tested to study the effect of the seat layout on: 1) (dis)comfort experience; 2) conversation quality and 3) postures. Two seats were arranged in different angles (0° 45° 90° and 180°) at the same distance (1 m) and participants were asked to talk to each other. The participants’ postures were acquired by using cameras and markers on the participants’ body. Questionnaires were used to rate the perceived (dis)comfort and quality of conversation. Results show that 90° configuration scored the best both in overall comfort and quality of conversation; while the 0° configuration scored the lowest in both ratings. A strong correlation was established between high comfort and good quality of conversation.

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The study of ergonomics and (dis)comfort is a major topic of interest to scientific literature since the introduction of ISO 11228. Over the past 30 years, researchers have attempted to understand the mechanisms underlying perceptions of (dis)comfort for a seated subject. Three main factors are recognized as paramount for the comfort performance of a seat: human body posture, pressure at interface, and load distribution on the contact area; this study investigates the relationships between them and examines their significance for (dis)comfort perception. Physiological factors are known to play a role in (dis)comfort perception, and we consider these as a consequence of the three main parameters above. An explanation is given for this hypothesis. Experimental tests were conducted using a school chair with a rigid seat pan and no armrests for reducing the number of factors of influence. Conclusions show the levels of correlation between acquired information and perceived (dis)comfort.

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Sitting still for extended periods of time can lead to physical discomfort and even serious health risks. Due to safety regulations, reducing passenger’ sitting time in aircrafts is not feasible. This paper presents the results of a laboratory study, in where an interactive airplane seat was compared with a current economy class seat. Participants used both seats for 3.5 h, and performed significantly more in-seat movements when using the interactive seating system. Furthermore, this interactive seat predominantly lead to significantly better comfort experiences and reduced discomfort experiences, however no significant differences have been found in self-reported localized musculoskeletal discomfort. Passengers indicated that they would prefer this interactive seat over a standard aircraft seat.

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In recent years, methods that allow for an objective evaluation of perceived comfort, in terms of postural, physiological, cognitive and environmental comfort, have received a great deal of attention from researchers. This paper focuses on one of the factors that influences physiological comfort perception: the temperature difference between users and the objects with which they interact. The first aim is to create a measuring system that does not affect the perceived comfort during the temperatures' acquisition. The main aim is to evaluate how the temperature at the human-mattress interface can affect the level of perceived comfort. A foam mattress has been used for testing in order to take into account the entire back part of the human body. The temperature at the interface was registered by fourteen 100 Ohm Platinum RTDs (Resistance Temperature Detectors) placed on the mattress under the trunk, the shoulders, the buttocks, the legs, the thighs, the arms and the forearms of the test subject. 29 subjects participated in a comfort test in a humidity controlled environment. The test protocol involved: dress-code, anthropometric-based positioning on mattress, environment temperature measuring and an acclimatization time before the test. At the end of each test, each of the test subject's thermal sensations and the level of comfort perception were evaluated using the ASHRAE (American Society of Heating, Refrigerating and Air-Conditioning Engineers) scale. The data analyses concerned, in the first instance, correlations between the temperature at the interface and comfort levels of the different parts of the body. Then the same analyses were performed independently of the body parts being considered. The results demonstrated that there was no strong correlation among the studied variables and that the total increase of temperature at interface is associated with a reduction in comfort.

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The research work underlying this thesis starts from a societal issue: A comfortable artefact helps people to improve their well-being and can be sold easier. In order to fulfil these two requirements (wellbeing and companies’ profit) a comfort-driven human-centred design method is needed. Driven by the thoughts of Stephen Hawking that, talking about the unified theory of Physics, in 1998 said “it may not aid the survival of our species; it may not even affect our life-style. But ever since the down of civilisation, people have not been content to see events as unconnected and inexplicable. They have craved an understanding of the underlying “MAIN ORDER” in the world”, the purpose of this PhD thesis is the investigation and the look of a model useful to describe, analyse, evaluate and predict (dis)comfort perceptions. The contribution of this PhD work to solve this issue can be resumed by the following statement: “Starting from the proposal for a general framework for describing comfort perception and a general law for predicting it, some studies about specific comfort performances have been conducted in order to define some comfort “functions” and to propose a design-path that should help designers and companies to improve the comfort performance of new products”.@en

In designing a headrest it is important to define the ideal head position and neck angle. There is literature on the ideal head position, but not in the context of watching IFE in a business class aircraft seat. In this study (n=21) the neck muscle activity (EMG), expected long-term comfort and head/neck inclination were studied in a reclined position (as is possible in business class) when watching IFE in the condition of with and without head/neck support. It appeared that there were no significant differences in EMG between both conditions. However, the posture was significantly different; without head support by a headrest the head was found to be more upright. Expected long-term comfort was rated highest in the condition with a headrest. The fact that no difference was found in EMG indicates that humans tend to look for a head position that is neutral, in the sense of minimal (muscle) effort. Head support in a reclined position may have a positive psychological effect on the user.@en