Benchmarken: hoe kan dat leiden tot verbetering?

Journal article (2016)

Authors

J.A.C. de Goede Sanitary Engineering - CEG
B. Enserink Policy Analysis - TPM
G.I.M. Worm Isle Utilities
J.P. van der Hoek Waternet, Sanitary Engineering - CEG
Research Group
Sanitary Engineering (CEG) (TU Delft)
Copyright: © 2016 J.A.C. de Goede, B. Enserink, G.I.M. Worm, J.P. van der Hoek
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Published Date

2016

Language

Dutch

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Faculty

Civil Engineering & Geosciences

Department

Water Management

Research Group

Sanitary Engineering

Abstract

Since 1997, the performance of Dutch drinking water companies are compared to each other using a benchmark. After a period of much improvement, the process now seems to be stagnating. Why? And what can be done about it?