Expected versus experienced neck comfort

Journal article (2018)

Authors

J.M.A. Bouwens Applied Ergonomics and Design - , ZODIAC Seats US Division

U. Schultheis ZODIAC Seats US Division

S. Hiemstra-van Mastrigt Applied Ergonomics and Design -

P. Vink ZODIAC Seats US Division

Research Group

Applied Ergonomics and Design () (TU Delft)

Expectations Passenger comfort Aircraft seat design Neck support Travel pillow

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Published Date

2018

Language

English

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Faculty

Industrial Design Engineering

Department

Human-Centered Design

Research Group

Applied Ergonomics and Design

Abstract

There is certainly room for economy-class travelers to make their trips more pleasant. A travel pillow might improve comfort. In this study, the comfort expectations and experience of travel pillows were examined. Comparing these 2 aspects indicated that it is not always possible to predict the comfort experience associated with a product based on a picture, and that there is a discrepancy between expected and experienced comfort. Experienced comfort is highest for travel pillows that restrict head movements in all directions in order to maintain a neutral posture. The results of this study also support earlier studies that suggested that discomfort experience can be predicted by observing the number of participants’ in-seat movements; more movements result in higher experienced discomfort

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