Making the user really matter - A test case from Delft

Journal article (2014)

Authors

E. Mantel Library Learning Centre
Department
Library
More Info
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Published Date

01-07-2014

Language

English

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Department

Library

Abstract

How do you become even more successful if you are already successful? That is a question that the TU Delft Library asks itself regularly. In the last few years, it has seen that its transformation into a Library Learning Centre was a good move, but there is more. Even more focus can be on the client, that is the choice that the library made last year. From now on, the customer is the focus in every design process. In this article, we explain how this can be done for the physical space, using different personas (archetypes) that we used in Delft for this process. Together with these personas, the library becomes part of the Living Campus, and in the coming years the library will contribute to bringing the TU Delft's Living Campus concept to reality.